Our Commitment

Crystalise Holdings Pty Ltd, trading as Crystalise is committed to supporting and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) which set clear standards for the collection, access, and storage of personal information which we obtain as part of our business operations.

Collection of Information

We collect information to enable us to provide the best possible support to clients and prospective clients. That information may be used to, among other things, comply with legal requirements, advertise or promote Crystalise products and services, marketing and improve our products and services.
Crystalise may collect and hold personal information relating to you such as your name, address, telephone number, email address and any other information provided.
Crystalise will generally obtain personal information directly from you. Crystalise may also obtain information from third parties as required. You have no obligation to provide any information requested by us.

Use, Storage and Security of Information

We may share information with other parties (for example suppliers, service providers, agents, and business partners) who provide services to Crystalise such as marketing support, IT support and services or debt collection.
If you do not want Crystalise to disclose your information you may withdraw your consent by advising our Privacy Officer in writing. Our Privacy Officer can be contacted by sending an email to [email protected] with the subject line “Attention: Privacy Officer”.
We may collect and store information electronically or in hard copy.
Crystalise will use all reasonable endeavours to ensure that you provide information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.


Crystalise may use “cookies” to personalise and simplify your access to and use of our website. Cookies are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information.

Marketing Information

Unless you advise us in writing that you do not want us to do so, Crystalise may use your personal information for the purpose of providing you with special offers you may find of interest, important changes to the functionality or content of our website, or information on new products or services to be offered by Crystalise or our business partners; and/or provide your details to third parties who we partner with, with the purpose of providing you with offers for products, services and/or benefits.

Complaints Resolution

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Crystalise, please provide the details of your complaint in writing to our Privacy Officer by sending an email to [email protected] with the subject line “Attention: Privacy Officer”.
We will endeavour to investigate and advise you of the outcome of a complaint within 28 days of receipt of such complaint.

Amendments to this Privacy Policy

Crystalise may amend or update this privacy policy from time to time at its discretion by posting a new or revised privacy policy online. Please check back periodically for updated terms for this privacy policy.

More Information

Further information about our privacy policy or the use and management of your personal information may be obtained by contacting our Privacy Officer by sending an email to [email protected] with the subject line “Attention: Privacy Officer”.